Last updated: 5 March, 2025

ByOrientals ("we", "us", "our") operates the website www.byorientals.co.uk (the "Site"). These terms and conditions govern the use of ByOrientals' Website.

Article 1: Definitions

1. ByOrientals, referred to as "seller," is located in the United Kingdom.
2. The counterparty of the seller is referred to as "buyer."
3. Together, the seller and buyer are referred to as the parties.
4. The agreement refers to the sales contract between both parties.

Article 2: Applicability of Terms and Conditions

1. These conditions apply to all quotes, offers, agreements, and deliveries of services or goods by or on behalf of the seller.
2. Any deviations from these conditions must be agreed upon in writing by both parties.

Article 3: Payment

1. The full purchase price is typically paid immediately on the website. Advance payments may be required for reservations, with the buyer receiving confirmation of the reservation and the advance payment.
2. Late payments will result in the buyer being in default, entitling the seller to suspend obligations until the payment is made.
3. Collection costs due to non-payment will be charged to the buyer as per the UK regulation on compensation for extrajudicial collection costs.
4. In events such as liquidation, bankruptcy, or suspension of payment by the buyer, the seller’s claims become immediately due and payable.

Article 4: Offers, Quotes, and Prices

1. Offers are non-binding unless a term for acceptance is specified. Offers expire if not accepted within the specified term.
2. Delivery times in quotes are indicative and do not entitle the buyer to cancellation or compensation unless otherwise explicitly agreed in writing.
3. Prices in offers and quotes include VAT and any other government levies.

Article 5: Right of Withdrawal

1. Consumers can cancel the agreement within 14 days of receipt without reason, as per the Consumer Contracts Regulations.
2. The right of return does not apply to custom-made products.
3. The seller provides a return form upon request, which the consumer must use for returns.
4. Products must be returned unused, undamaged, and with all accessories in the original packaging, if reasonably possible.

Article 6: Delivery and Transfer of Risk

1. The risk transfers from seller to buyer upon delivery of the item to the buyer.

Article 7: Inspection and Complaints

1. The buyer must inspect the goods upon delivery to ensure quality and quantity meet the agreed standards.
2. Complaints about defects or discrepancies must be reported to the seller in writing within 14 days of delivery.
3. Valid complaints within this period may lead to repair, replacement, or credit for the item from the seller.

Article 8: Force Majeure

1. Force majeure includes circumstances beyond the seller’s control that prevent contractual obligations from being fulfilled.
2. During force majeure, the seller’s obligations are suspended, and both parties may terminate the agreement if the situation persists for more than two months without obligations for damages.

Article 9: Changes to Terms

1. The seller may amend these terms and conditions. Changes also apply to existing agreements after 30 days from written notification of the change.
2. If changes are unacceptable, the buyer may terminate the agreement effective from the date the new terms apply.